Frequently asked questions

Most services are priced by the size of your home, per square metre. Airbnb turnovers have a fixed price per apartment size, and windows and some add-ons are priced per piece. The online estimate shows your price as you go.

It's an indicative price. We confirm the final tasks and price with you before booking, so there are no surprises on the day. The price only changes if the job turns out to be different from what was described, and never without your agreement.

Yes. Very small orders are charged at the minimum order value, which the quote form shows automatically.

Cleaning products and tools are included. Pets in the home, or asking for eco-friendly, fragrance-free products, add a small surcharge. You'll see every item in the estimate, and we confirm the final price before you book.

By bank transfer or in cash after the clean. We'll confirm the details when booking.

Fill in the quote form with your services, the size of your home and your preferred date. We'll get in touch to confirm the details and the time.

A few days ahead is usually enough. For urgent requests, mention it in the notes and we'll do our best to fit you in.

Yes, free of charge up to 48 hours before the agreed time. For later cancellations we may charge a fee, as set out in our terms and conditions.

Every district of Budapest. For addresses just outside the city, ask us and we'll let you know if we can come.

Every cleaner holds a police clearance certificate, is personally selected by us and trained to our own detailed checklist. Read more on our Trust & guarantee page.

Yes, with regular cleaning the same person comes every time. If they're ill or on holiday, we tell you in advance and only send a stand-in with your OK.

Yes. We sign for your keys, tag them with a code instead of your name or address, keep them locked away, never copy them and never pass them on. You can ask for them back at any time.

After every clean we send a few before-and-after photos and a short summary by email or message, so you can see the result even when you're not at home. We never photograph personal belongings, documents or people.

We work carefully, but if something does go wrong, we tell you straight away and settle it fairly under our terms and conditions.

No. You can let us in and leave, or arrange a key handover, key box or smart lock. Just tell us how to get in.

Yes, the products and tools we need are included. If you'd like us to use your own products on certain surfaces, simply leave them out.

Not at all. Let us know about them in your request. Our products are chosen to be safe around animals, and we're happy to work around your pet's routine.

Tell us within 48 hours, ideally with a photo, and we'll come back and put it right, free of charge.